Privacy Policy
Last updated: January 1, 2026
Obscuras Imaginarium (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal data when you use our website, create an account, attend events, or interact with our digital and physical experiences.
By accessing or using our services, you agree to the practices described in this policy.
1. Information We Collect
a) Information You Provide
- Name and email address
- Account and login information
- Event registrations and ticket purchases
- Claims, codes, or digital tokens (such as sigils)
- Communications with us
b) Event & Experience Data
- Participation in immersive or live experiences
- AI-generated images or media created during events
- Optional photos or media you choose to claim or save
We do not intentionally collect biometric identifiers. AI-generated media is used for artistic and experiential purposes only.
c) Automatically Collected Information
- IP address
- Browser and device information
- Pages visited and interaction data
- Cookies and similar technologies
2. How We Use Your Information
- Provide and operate our services
- Create and manage user accounts
- Administer events, experiences, and claims
- Communicate updates and respond to inquiries
- Improve our platform and offerings
- Comply with legal obligations
We do not sell your personal information.
3. Legal Basis for Processing (GDPR)
- Your consent
- Performance of a contract
- Legitimate business interests
- Legal and regulatory obligations
4. Sharing of Information
We may share information with trusted service providers, event or technical partners, or legal authorities when required. All third parties are required to protect your data.
5. Data Retention
- Account data: retained while your account is active
- Event and transaction data: up to 7 years
- Analytics data: typically 12–24 months
- AI-generated media: retained only if claimed or explicitly saved
6. Cookies & Tracking
We use cookies and similar technologies to enable essential site functionality and, where permitted, to collect analytics data that helps us improve our services.
Where required by law, we request your consent before using non-essential cookies. Your consent choice is stored locally in your browser and can be changed at any time by clearing your browser storage.
7. International Data Transfers
Your data may be processed or stored in Canada or the United States. We take reasonable steps to ensure appropriate safeguards are in place.
8. Your Rights
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
- Request a copy of your data
- Object to or restrict processing
9. Youth and Children's Privacy
Our services are not intended for youth or children under 18. We do not knowingly collect personal data from youth or children.
10. Security
We use reasonable technical and organizational measures to protect your data, but no system can be guaranteed to be completely secure.
11. Changes to This Policy
We may update this policy from time to time. Continued use of the site constitutes acceptance of the revised policy.
12. Contact
For privacy questions or requests, message us through our Contact Us page.